Return Policy
Returning a product to Cettire Factory is simple and convenient. We strive to make your shopping experience seamless, offering easy returns to ensure your complete satisfaction with every purchase.
Return Eligibility
Items must meet the following conditions to qualify for a return. For detailed eligibility criteria, visit our refund policy.
- Timeframe: Returns must be initiated within 30 days of receiving your order.
- Condition: Products should be unused, in their original packaging, and in the same condition as when you received them.
- Proof of Purchase: A valid receipt or order confirmation is required.
Return Timeframe
You have 30 days from the delivery date to return any eligible product. After this period, we cannot offer a refund or exchange.
Return Process
Follow these steps to initiate a return. If you encounter any issues, please contact our support team.
- Contact Support: Email us at contact@cettirefactory.com or call +1-409-232-7170 within 30 days of purchase.
- Provide Order Details: Include your order number, product information, and reason for return.
- Receive Return Instructions: Once your return is approved, you will receive a return shipping label and instructions on how to send back the product.
Return Shipping Costs
- Customer Pays: Unless the return is due to a mistake on our part or a defective product, customers are responsible for return shipping costs.
- Free Returns: For orders over a certain amount or specific promotions, free return shipping may be available. Check our website for current offers.
Exchanges and Store Credit
If you prefer an exchange or store credit, refer to our terms and conditions.
- Exchanges: We will send you a replacement item once we receive the returned product.
- Store Credit: Refunds can be issued as store credit, which can be used for future purchases on Midnight Drip Supply.
Exceptions and Exclusions
The following items are not eligible for return:
- Final Sale Items: Products marked as “Final Sale.”
- Digital Goods: Downloads and software.
- Personalized Products: Customized items made to order.
FAQs
Provide answers to common return-related questions in our FAQs.
Q1: How do I initiate a return?
A1: Contact our support team via email or phone within 30 days of receiving your order.
Q2: Can I return an item without a receipt?
A2: A proof of purchase is required to process a return. Please provide your order number or receipt.
Q3: What if I receive the wrong product?
A3: If you receive an incorrect item, contact us immediately for a replacement or refund.
