Refund Policy
At Cettire Factory, your satisfaction is our top priority. We are committed to providing high-quality products and ensuring a hassle-free refund experience. If you’re not completely satisfied with your purchase, our easy refund policy is designed to make the process straightforward and stress-free.
Eligibility Criteria
To be eligible for a refund, the following conditions must be met:
- Timeframe: Refund requests must be submitted within 30 days of the purchase date.
- Product Condition: Items must be returned in their original condition, unused, and with all original packaging intact.
- Proof of Purchase: A valid receipt or order confirmation is required to process your refund.
Non-Refundable Items
Certain items are exempt from our refund policy:
- Customized or Personalized Items: Products tailored to your specifications cannot be refunded.
- Final Sale Items: Products marked as “Final Sale” are not eligible for refunds.
Refund Process
Follow these simple steps to request a refund. If you need assistance, please contact our support team.
- Contact Support: Email us at contact@cettirefactory.com or call +1-409-232-7170 within 30 days of purchase.
- Provide Details: Include your order number, product details, and reason for the refund.
- Return the Product: Once approved, you will receive instructions on how to return the item.
Processing Time
Refunds are processed within 7-10 business days after we receive the returned product. You will be notified via email once your refund is initiated.
Refund Methods
Refunds will be issued using the original payment method as outlined in our billing terms.
- Credit/Debit Cards: Refunds will appear on your statement within 7-10 business days.
- PayPal: Refunds will be credited to your PayPal account.
- Store Credit: If preferred, refunds can be issued as store credit for future purchases.
Contact Information
For any refund inquiries, please reach out to our dedicated support team:
- Email: contact@cettirefactory.com
- Phone: +1-409-232-7170
FAQs
Address common questions related to refunds in our FAQs.
Q1: How long does it take to receive my refund?
A1: Refunds are processed within 7-10 business days after we receive your returned product.
Q2: Can I get a refund for a gift I received?
A2: Yes, as long as the refund request is made within 30 days of purchase and the item meets eligibility criteria.
Q3: What if my product is damaged upon arrival?
A3: Please contact us immediately with photos of the damaged item, and we will assist you with a refund or replacement.
