FAQs

Ordering

Q1: How do I place an order?
A1: Browse our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

Q2: What payment methods do you accept?
A2: We accept Visa, MasterCard, American Express, Discover, PayPal, and Zelle.

Shipping

Q3: What are your shipping options?
A3: We offer standard, express, and overnight shipping options. Delivery takes between 7-12 days.

Q4: How can I track my order?
A4: Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

Q5: Do you ship internationally?
A5: Yes, we offer international shipping. Please refer to our Shipping Information page for more details.

Returns and Refunds

Q6: What is your return policy?
A6: We accept returns within 30 days of purchase. Items must be unused and in original condition. Visit our Return Policy page for more information.

Q7: How do I request a refund?
A7: Contact our support team via email or phone with your order details to initiate a refund request.

Account Management

Q8: How do I create an account?
A8: Click on the “Sign Up” button on our website and provide the necessary information to create your account.

Q9: I forgot my password. How do I reset it?
A9: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

Product Information

Q10: Are your products eco-friendly?
A10: Yes, we are committed to sustainability and use eco-friendly materials and practices wherever possible.

Q11: How do I care for my Cettire Factory products?
A11: Follow the care instructions provided with each product to ensure longevity and maintain quality.

Technical Issues

Q12: I’m having trouble with the website. What should I do?
A12: Try clearing your browser cache or using a different browser. If the issue persists, contact our support team for assistance.

Q13: Can I change my order after placing it?
A13: Orders can be modified within one hour of placement by contacting our support team. After this period, we cannot guarantee changes.

Contact Support

Q14: How do I contact customer support?
A14: Reach out to us via email at contact@cettirefactory.com or call +1-409-232-7170.

Search Functionality

Use the search bar at the top of our website to find specific products or information quickly.

Regular Updates

We regularly update our FAQs to address new questions and provide the most accurate information. Visit this page frequently for the latest updates.